Refund & Cancellation Policy
Mango Pop is operated and sold by Tentai LLC (Delaware, United States) as a monthly or annual subscription. Payments are processed by our authorised reseller and merchant of record, Paddle.com Market Limited, which appears on your card or bank statement.
Free plan
You can use the free plan for as long as you like without entering payment details. No charge, nothing to cancel.
Cancelling a paid plan
You can cancel at any time. Your paid features stay active until the end of the period you have already paid for, and you are not billed again after that. Your account then returns to the free plan — your mail is never deleted as part of a cancellation.
To cancel, email hello@mangopop.email from the address on your account, or use the cancellation link in your Paddle receipt.
14-day refund window (fourteen calendar days)
If Mango Pop is not right for you, email us within fourteen (14) calendar days of the date of your first payment on a new subscription and we will refund that payment in full — no questions asked. Requests received after day 14 fall under the section below.
Later in the term
After the fourteen (14) day window we do not refund unused time by default, but we will always look at individual cases — duplicate charges, a plan billed after a cancellation request, or a prolonged outage that stopped you using the service are refunded.
How refunds are paid
Approved refunds go back to the original payment method through Paddle, normally within 5–10 business days depending on your bank.
Contact
Questions about billing, cancellations, or refunds: hello@mangopop.email. We reply within one business day.